What to discuss at the first meeting
Identify the product, supplier, date of purchase and incident. Explain whether the issue is injury, property loss or a consumer remedy so the lawyer can identify the appropriate scope.
Ask how a consumer complaint differs from a claim for injury or consequential loss.
How the engagement may progress
- 01
Provide a chronology, relevant locations and employer or insurer details, together with forms and decisions already received.
- 02
Discuss medical, employment, incident and expense records. Ask who will obtain reports and how access, privacy and expert costs will be managed.
- 03
Have any offer, assessment or release explained before agreeing. Clarify what a resolution would cover and whether related claims need separate advice.
Fees and the scope of work
Ask for the written meaning of no win, no fee, including expenses, any uplift and possible other costs. The phrase alone is not enough to compare arrangements.
Ask for a written scope identifying the work you are authorising, the person responsible and when costs will be reviewed. If you only want advice on one step, say so before the firm begins wider work.
Dates to raise at first contact
Ask early about notice, claim and review limits in the relevant scheme. Keep the incident date and every insurer decision available for assessment.
Questions to ask a product liability adviser
- What evidence should be retained?
- Which party and legal pathway need assessment?
- Which scheme or policy are you assessing?
- Who pays for reports and other evidence?
- What could I pay if the claim does not succeed?
