What to discuss at the first meeting
Identify the product, supplier, date of purchase and incident. Explain whether the issue is injury, property loss or a consumer remedy so the lawyer can identify the appropriate scope.
Ask how a consumer complaint differs from a claim for injury or consequential loss.
Working with a firm in Hume & North East
Shepparton, Wangaratta, Wodonga and Seymour are grouped within Hume & North East. Where a matter involves Albury or other NSW connections, explain that early so the lawyer can identify any cross-border issues.
For product liability, ask which parts of the work the firm handles itself and whether it has relevant VIC experience. Let the lawyer know if a property, employer, other party or existing proceeding is outside Hume & North East. Your home address alone does not determine the applicable process.
How the engagement may progress
- 01
Provide a chronology, relevant locations and employer or insurer details, together with forms and decisions already received.
- 02
Discuss medical, employment, incident and expense records. Ask who will obtain reports and how access, privacy and expert costs will be managed.
- 03
Have any offer, assessment or release explained before agreeing. Clarify what a resolution would cover and whether related claims need separate advice.
Fees and the scope of work
Ask for the written meaning of no win, no fee, including expenses, any uplift and possible other costs. The phrase alone is not enough to compare arrangements.
Ask for a written scope identifying the work you are authorising, the person responsible and when costs will be reviewed. If you only want advice on one step, say so before the firm begins wider work.
Dates to raise at first contact
Ask early about notice, claim and review limits in the relevant scheme. Keep the incident date and every insurer decision available for assessment.
Questions to ask a product liability adviser
- What evidence should be retained?
- Which party and legal pathway need assessment?
