What to discuss at the first meeting
Identify whether the issue concerns service, discipline, compensation, entitlements or review of a decision. Provide the relevant authority’s documents and dates.
Clarify the distinction between legal representation and assistance offered by other advocates or support services.
Working with a firm in New England & North West
For advice around Armidale, Tamworth, Moree and Gunnedah, distinguish personal matters from business or farm matters at the first enquiry. Land, a trading business and a family estate may involve different owners and documents.
For military & veterans law, ask which parts of the work the firm handles itself and whether it has relevant NSW experience. Let the lawyer know if a property, employer, other party or existing proceeding is outside New England & North West. Your home address alone does not determine the applicable process.
How the engagement may progress
Keep the complete notice, reasons and review information. Record when and how the decision was received.
Ask whether internal review, a tribunal, complaint or court process is available. The Administrative Review Tribunal reviews specified Commonwealth decisions, not every government matter.
Identify evidence relevant to the disputed findings and ask how the agency file can be obtained. Clarify the result the reviewer can provide.
Fees and the scope of work
Clarify charges for advice, submissions, appearances and reports. Ask about legal aid or specialist assistance where appropriate.
Ask for a written scope identifying the work you are authorising, the person responsible and when costs will be reviewed. If you only want advice on one step, say so before the firm begins wider work.
Dates to raise at first contact
Give the decision and receipt dates immediately. A general complaint may not preserve an opportunity to seek formal review.
Questions to ask a military & veterans law adviser
- Which specialist pathway applies?