What to discuss at the first meeting
Describe the institution, decision and whether the client is a student, parent, employee or provider. Different internal, regulatory and legal processes may apply.
Ask about privacy, the student’s participation and any immediate educational arrangements while advice is obtained.
How the engagement may progress
- 01
Keep the complete notice, reasons and review information. Record when and how the decision was received.
- 02
Ask whether internal review, a tribunal, complaint or court process is available. The Administrative Review Tribunal reviews specified Commonwealth decisions, not every government matter.
- 03
Identify evidence relevant to the disputed findings and ask how the agency file can be obtained. Clarify the result the reviewer can provide.
Fees and the scope of work
Clarify charges for advice, submissions, appearances and reports. Ask about legal aid or specialist assistance where appropriate.
Ask for a written scope identifying the work you are authorising, the person responsible and when costs will be reviewed. If you only want advice on one step, say so before the firm begins wider work.
Dates to raise at first contact
Give the decision and receipt dates immediately. A general complaint may not preserve an opportunity to seek formal review.
Questions to ask a education law adviser
- Which process can address the decision?
- What outcome and evidence are relevant?
- Which body can review this decision?
- What date and requirements need immediate attention?
- What evidence is missing and what can the process achieve?
